Lync Web App Lync Web App for Lync Online Lync Web App operated by 21VianetThe Lync Web App plug-in is required for audio, video, and screen sharing during a Lync Meeting. If you’re having trouble with plug-in, try these suggestions first:.Make sure your computer operating system and web browser are on the list of.Go to Control Panel Programs and features and, if required, uninstall existing versions of the plug in.Open an in Internet Explorer and try joining the meeting again. If that succeeds, consider to remove obsolete credentials that might be interfering with sign-in.If you still can’t install the plug-in, review this list of issues and errors.Plug-in download failsMake sure your browser is set up to allow downloads, and the downloading of encrypted files.To allow downloads in Internet Explorer:.Click Tools Internet Options.Click the Security tab Custom Level.Scroll down to Downloads and click Enable for File download.Re-join the meeting.
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The plug-in should download without errors.To allow the downloading of encrypted files in Internet Explorer:.Go to Tools Internet Options Advanced.Scroll down to the Security section.Clear Do not save encrypted pages to disk and click OK.Re-join the meeting. Important: If you're unable to change ActiveX settings, you might not have permission to and you should check with your workplace technical support.To turn off ActiveX filtering for a single session in Internet Explorer:.Tap or click the Filter buttonin the address bar, and then tap or click Turn off ActiveX Filtering.
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